Repeatedly receiving the "Gems Refunded. Something Went Wrong. Please Try Again. You could be getting this error because you switched to a different Tab." Error.
This indicates that the generation request encountered a backend processing error.
What Might Be Happening
- The generation request encountered a backend processing error during execution.
- This error is not related to moderation, automod, sensitive content detection, or content policy enforcement.
- The issue does not automatically indicate a problem with your prompt.
- Backend processing conditions may cause a generation to fail in one engine, style, or generation type while working successfully in another.
- Temporary technical issues may prevent the request from completing successfully.
Try queuing a generation again. If this issue persists, escalate the issue to our Support Team.
When Contacting Support
Please provide the following information:
- The email address associated with your account
- The website where the issue occurred (Createporn, Createfurry, Createhentai, etc.)
- A screenshot of the exact error message showing "Gems Refunded. Something Went Wrong. Please Try Again. You could be getting this error because you switched to a different Tab."
- The engine/model being used when the error occurred (Lab or Studio); The style being used when the error occurred.
- A brief description of what you were attempting to do when the error occurred (e.g., image generation, GIF generation, character creation, character cloning, image editing, etc.)
Creations and/or Saved Images Removed From Profile Without Warning
If a creation, GIF, character, image, or other saved content has been removed from your profile, our team can review the removal and determine whether any further action is available.
What Might Be Happening
Content may be removed if it is found to violate platform policies during a moderation review.
Examples of content that may be removed include, but are not limited to:
- Child Sexual Abuse Material (CSAM) or content involving minors
- Bestiality, zoophilia, or content involving sexual activity with animals
- Non-consensual Content
- Obscene & Violent Content
In some cases, images, GIFs, characters, or other content may be removed by an Admin or Moderator following a policy review.
Content may also become unavailable due to technical issues.
To verify what happened to the saved content, attempt to troubleshoot then reach out to support.
Support will review the information provided to determine the appropriate next steps.
Related Articles
Why Some Keywords Are Restricted in Custom Prompts
How to Find & Create Furry or Anthro Content & Tags on CreateFurry
Troubleshooting
- Check whether the affected content is still visible in your History.
- If the content is visible as a blank, failed-loading, or black thumbnail, take a screenshot before contacting Support.
- Gather any information that may help identify the content, including the prompt used and the website where it was created.
When Contacting Support
Please provide the following information (If available):
- The email address associated with your account
- A link to your profile
- The website where the content was created (Createporn, Createfurry, Createhentai, etc.)
- The full prompt used for the creation
- A screenshot of the affected entry if it is still visible in your History
- Any additional details that may help identify the content
Note: If you have already provided some or all of the information above, you do not need to send it again. Only provide any missing details requested by Support.
What Happens Next?
Once we receive the requested information:
- We will review the details provided.
- The prompt and content information will be submitted for moderator review.
- If necessary, the case will be escalated for further investigation, as additional permissions are required to review removed content.
Check on a Community Tag's Approval Status
If you submitted a Community Tag and would like an update on its review status, Support can check the current status for you.
What Might Be Happening
Possible reasons your Community Tag has not yet appeared include:
- The tag is still pending review.
- The tag is currently being reviewed.
- Review times are delayed due to submission volume.
- The tag does not meet Community Tag requirements.
- The tag was rejected due to content, naming, formatting, or moderation issues.
Community Tags are manually reviewed before approval to ensure they comply with platform content, naming, formatting, and moderation requirements.
When Contacting Support
Please provide the following information:
- The name of the submitted Community Tag
- Your username
- The approximate date and time the tag was submitted (if known)
Note: If you have already provided some or all of the information above, you do not need to send it again. Only provide any missing details requested by Support.
Approval Process
Community Tags are manually reviewed before approval to ensure they comply with platform content, naming, formatting, and moderation requirements.
If a submitted tag meets all requirements, it is typically reviewed within approximately 2 business days. Review times may vary depending on submission volume and reviewer availability.
Please note:
- Approval is not guaranteed.
- Tags that do not meet Community Tag Guidelines may be rejected.
- Rejected tags may need to be modified and resubmitted before they can be approved.
What Happens Next?
Once we receive the requested information:
- We will verify the tag details you provided.
- We will check the current review status of the submitted Community Tag.
- If available, we will provide an update on whether the tag is pending review, approved, or rejected.
- If additional review is required, the request may be forwarded to the appropriate team member for further investigation.
Removed Creations Appearing as Blank (Black or Grey) Boxes in Your History Tab
If a creation was removed and now appears in your History as a blank, black, or failed-loading thumbnail, we can review the issue for you.
What Might Be Happening?
Possible causes include:
- The creation was removed during a moderation review.
- The creation was found to violate platform policies.
- The creation was removed following a copyright or DMCA complaint.
- The creation contained content that is not permitted on the platform.
- The creation was removed for another compliance or safety-related reason..
When Contacting Support
Please provide the following information:
- The email address associated with your account.
- Your profile link.
- The website where the creation was generated (CreatePorn, CreateFurry, CreateHentai, etc.).
- The full prompt used for the affected creation.
- A screenshot showing the blank, black, or failed-loading thumbnail.
- The approximate date and time the creation was generated, if known.
Note: If you have already provided some or all of the information above, you do not need to send it again. Only provide any missing details requested by Support.
What Happens Next?
Once we receive the requested information:
- We will review the affected creation and the information provided.
- We will determine why the content was removed.
- If applicable, we will provide additional information regarding the policy or guideline that resulted in the removal.
- If further investigation is required, the case will be escalated to the appropriate team.
Your Prompts are Safe But You Receive the "Content that violates our community guidelines was detected in your generation. Your gems have been refunded. Please try again with different parameters”
If you receive the warning above but believe your prompt is compliant, our team can review the issue for you.
What Might Be Happening?
- Prompts are reviewed by an automated moderation system before generation.
-
The system evaluates:
- Potentially problematic contexts and themes
- High-risk prompt combinations
- Safety concerns
- Policy violations
- It does not deal with keywords, it deals with the overall intent of the prompt.
If issues are detected, the generation may be blocked before processing.
The system is intentionally conservative and may occasionally flag compliant content (false positives).
Troubleshooting
- Review your prompt for any potentially sensitive, restricted, or ambiguous wording.
- Try rephrasing the prompt using neutral or alternative language.
-
In General, Remove/Adjust:
- Anything pertaining to animals or small body parts/young subjects
- Wording that may suggest a nonconsensual encounter
-
In General, Remove/Adjust:
- Remove or simplify complex instructions that may trigger moderation filters.
- If the prompt contains multiple themes or scenarios, try generating with a simplified version to identify which part may be triggering the warning.
- Confirm that the exact warning displayed was:
"Content that violates our community guidelines was detected in your generation. Your gems have been refunded. Please try again with different parameters”
Content Moderation Warnings: What they Mean & How To Handle Them
If this doesn't resolve the issue, please reach out to our Support team.
When Contacting Support
Please provide the following information:
- The email address associated with your account
- The full prompt(s) used
- A screenshot of the exact warning message
- Confirmation that the warning received was:
- "Sensitive Content Detected Sensitive content was detected in your generation. Please try again with different parameters"
What Happens Next?
Once we receive the requested information:
- Our team will review the prompt and the moderation warning.
- We will determine whether the content was correctly flagged by the moderation system.
- If the prompt is found to violate platform policies, we will explain the reason for the block and provide guidance where possible.
- If the prompt appears compliant and may have been incorrectly flagged, we will investigate further.
- If needed, the case will be escalated for additional moderation review.
Need More Help?
If you have any additional questions or need further assistance, please contact Support and we’ll be happy to help.