How to Resolve Subscription Issues on Createporn.com

Subscribestar is currently unavailable, but you can still purchase a non-recurring All-Access Pass here, and learn how monthly Gem payouts work here: How Prepaid Subscriptions Pay Out Gems.

If you see a “You’re already on this tier” message when trying to upgrade to Premium, even after recently unsubscribing, it usually means you have multiple accounts or email addresses in use. Here’s how to fix it.

Step 1: Verify your accounts

• Check which email addresses you’ve used for Createporn.com and any subscriptions that may be active (CCBill or Subscribestar).
• Sometimes, your active subscription may be linked to a different email than the one you use to log in.

Example:

• CCBill subscription: [e-mail]
• Subscribestar subscription: [e-mail]

Tip: Try checking your inbox for receipts first. If you still need assistance or can’t find the correct account, feel free to contact us for help.

Step 2: Sign in with the email linked to your active subscription

• Log into your Createporn.com account using the email that’s typically linked to your active subscription (in the example above, [e-mail]).

Step 3: Connect your Subscribestar membership

• You can connect your Subscribestar membership even if you have an active CCBill subscription.
• Once logged in, follow the steps outlined in this guide to connect your Subscribestar account:
  How Do I Connect My Substar Account
• After connecting, your subscription benefits will appear correctly.

Tip: You only need to connect Subscribestar. CCBill is linked automatically based on the account you’re logged into at checkout.

Step 4: If you’re still having issues

• Provide the email address associated with your Createporn.com account.
• Share your official subscription receipt if requested.
• Reach out to our support team so we can verify your account and confirm whether this is the issue.

Summary

• Subscription issues often arise from multiple accounts or mismatched emails.
• You can connect Subscribestar even with an active CCBill subscription and vice versa
• Follow the guide to connect Subscribestar to your Createporn.com account.
• Contact support with your email and receipt if additional help is needed.

Cancel Existing CCBill Subscription to Resubscribe Under Another Tier

If you want to upgrade or switch to a different tier but see the “existing subscription” or “you already have a subscription”  error, it’s likely because your current CCBill membership is still active.

Steps to resolve:

1. Cancel your existing CCBill subscription.by contacting them directly through one of the following options:

•  https://ccbill.com/contact
• Phone: [phone]
• Email: [e-mail]

You can also unsubscribe using the link in the purchase confirmation email sent by CCBill.

2. Once canceled, you can resubscribe under the new tier you prefer.

This ensures that the system recognizes your new subscription and prevents errors related to duplicate memberships.