If you believe you've lost Gems due to a system issue, please follow the steps below to resolve the problem.
Issues That Require Reporting
If you run into any of the following issues, please report them to our customer service team:
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Image Not Appearing After Generation
If you've generated an image but it is not appearing, take a screenshot of the issue and send it to us. -
Generated Image is Completely Black or White
If you've generated an image and it appears fully black or white, take a screenshot and send it to us.
How to Report an Issue
To report your issue, you can either:
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Contact our customer service representative on our Discord server: Join here
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Submit a ticket through our Help Center: Submit a request
Please include a detailed description of the issue along with any relevant screenshots.
Refund Policy
We do not offer refunds for distorted or blurred images. If you're experiencing this issue, please review the following article for more information:
Why Am I Getting Distorted Images on X Styles?
For any further questions, feel free to reach out via Discord or our Help Center.