If you lost Gems due to a pending error, follow these steps before submitting a ticket:
- Restart the website and check your account balance again.
- Ensure you have a stable internet connection.
- You can refresh your session by logging out and then logging back in.
If the issue persists and you lose gems, please submit a help desk ticket here. Be sure to include details of what you were doing and what happened. We will investigate the issue and refund your gems accordingly.
For more troubleshooting tips, visit this guide.